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United Republic of Tanzania  
 
  • Mwl. Julius K. Nyerere
  • Mh. Amani Abeid Karume
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Home HOW DO I Lodge Complains
GOVERNMENT OFFICE RESPONSIBLE
Ministry of Health,Community Development, Gender, Elders and Children

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This complaints process refers specifically to the Approved School.These guidelines are issued in accordance with Rule 53 of the Approved School Rules.

Requirements:

  • Any citizen can complain about the child’s behavior.
  • Complaints should be investigated and resolved as quickly as possible.

 Procedure:

  • The school is obliged to investigate these complaints.
  • The complaints process must be accessible to children and their parents or guardians.
  • The system must be explained to parents and children and must be easily
    understood, including the option of contacting the Commission for Human Rights and Good Governance.
  • A child or parent should always be asked if they wish to make a formal complaint.
  • The final response to formal complaints must be given in writing to the complainant
  • Children should have the result of the complaint fully explained to them, in a manner that they can understand.
  • All complainants are entitled to appeal against the outcome of a complaints investigation where the complainant remains dissatisfied.
  • Children shall never be disciplined or be the subject of unfavorable treatment as a result of making a complaint.
  • The best interests of the child shall be the primary consideration in the implementation of the complaints process and in all decisions taken.
Source: Government Portal Content Team, Last Reviewed on: 23-11-2015
 
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